Privacy Policy | HexClad Security

Information We Collect and How We Use It

We may collect information that you provide directly to us, including your name, email address, phone number, business name, company details, inquiry details, appointment information, billing information, and messages you send to us.

We use this information to respond to inquiries, provide services, schedule appointments, send follow-up communication, process payments, support customers, improve our website and services, and communicate with you about your request.

We may also collect basic website usage information such as browser type, device information, pages visited, referral source, and general analytics data to help us improve our website and business operations.

SMS/Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from HexClad Security, we may use your number to send SMS/text messages related to your inquiry, appointment, service updates, onboarding, follow-up communication, and customer support.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.

Consent to receive SMS messages is not a condition of purchase.

We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or messaging consent information with third parties or affiliates for their marketing or promotional purposes.

Sharing, Security, and Contact

We may use trusted third-party service providers to help operate our business, such as website hosting providers, CRM systems, payment processors, communication providers, analytics tools, automation platforms, and customer support tools. These providers are only used to help us operate our business and provide services.

Payments and subscription billing are processed by Polar (polar.sh), our merchant of record. When you make a purchase, Polar receives the information needed to complete your order, such as your name, email address, billing details, and payment information. Payment card details are provided directly to Polar and its payment processors; HexClad Security does not store full card numbers. Information handled by Polar is also subject to the Polar privacy policy, available at polar.sh/legal/privacy.

We do not sell personal information. We do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

We take reasonable steps to protect the information we collect, but no website, system, or method of electronic storage is completely secure.

Questions about this Privacy Policy, requests to update your information, or requests to be removed from our communications can be sent to [email protected], or by mail to HexClad Security LLC, 8 Campus Dr Ste 105, Parsippany, NJ 07054.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.